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To do this, create a new text file: :~$ sudo nano /etc/apache2/sites-available/nf And now add the following:ĮrrorLog $/_access.log combinedģ.- Creating anew virtualhost for osticket Now we have to create a new Apache Virtualhost for osTicket. :~$ sudo chown -R www-data:www-data /var/www/osticket 4) Create a new virtualhost for osTicket :~$ sudo cp upload/include/ost-sampleconfig.php upload/include/ost-config.php Then, it copies the default configuration to make it the final one and changes again the owner of the generated folder.
#PLUGINS OSTICKET DOWNLOAD INSTALL#
Note:If you do not have unzip installed, you can do it by running the command sudo apt install unzip
#PLUGINS OSTICKET DOWNLOAD DOWNLOAD#
Now we can download osTicket without problems :~$ wget -c :~$ sudo chown -R www-data:www-data /var/www/osticket So let’s get started.Ĭreate a folder in /var/:~$ sudo mkdir -p /var/www/osticket Now we can download osTicket without problems. 3) Dowload and Install osTicket on Ubuntu 18.04 > GRANT ALL ON ticket.* TO 'ticketuser' IDENTIFIED BY 'ticketpss' So, open the MariaDB console and start creating the database, the user and its permissions. This is to avoid working directly with the root user. On the other hand, it is recommended to create a new user that has permissions on this new database. 2) Create a new database for osTicketĪs I said before, osTicket requires a database to store the data generated. Once you have LAMP installed correctly, you can continue with the post. However, osTicket requires the following PHP modules: php7.2 php7.2-common php7.2-gmp php7.2-curl php7.2-mbstring php7.2-xmlrpc php7.2-mysql php7.2-gd php7.2-bcmath php7.2-xml php7.2-cli php7.2-zip php-php-gettext php-pear php7.2-zip php7.2-sqlite3 php7.2-snmp php-db graphviz php7.2-curl php7.2-ldap dbconfig-common php-imap php-intl php-apcu In short, you have to install and configure LAMP on Ubuntu 18.04.įor this, you can check our post about it: In addition to this, osTicket requires a relational database manager to store the information that is generated with the use of the application. Installing osTicket on Ubuntu 18.04 1) Install LAMP on Ubuntu 18.04Īs it is a web application built with PHP, it is necessary to have a fully functional webserver. Configurable and flexible settings.Ĭontrol staff's access level based on groups and departments.So as you can notice, it is quite useful for serious and even educational projects. Staff and clients are kept up to date with email alerts. Route inquiries without exposing internal departments or priorities. Predefined responses for frequently asked questions.Ĭonfigurable help topics for web tickets. Flexible configuration and mapping.Īutomatic reply that is sent out when a new ticket is opened or a message is received. Tickets can be created via email, online forms or phone (created by staff).
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OsTicket is designed to help you streamline support requests and improve customer support efficiency by providing staff with tools they need to deliver fast, effective and measurable support.
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Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.
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It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. OsTicket is a widely-used open source support Ticket System.